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Visitor protection is the 24-hour hand-off for people who reach domizello from a registered listing page or an attribution link. It is not client protection, which is the annual package for named clients you register (see the next question).

The visitor reaches domizello from a page you registered for the listing, or through one of the ready-to-copy attribution links in your portal. A plain link to domizello.com carries no visitor protection. From that moment, the protection runs for 24 hours.

On your own listings, your visitors are guided back to you. If you have registered your website's links for the listing (you can register several, for example one per language), a visitor who wants to contact someone sees a button leading to that listing on your website instead of the platform's contact flow – and no referral fee applies to the resulting transaction.

On other brokers' listings, inquiries always go to the broker who represents that listing; visitor protection does not change that or redirect them to you. On owner-listed properties without a representing broker, our team assigns a buyer's broker to each inquiry manually.

Visitor protection can end early or transfer: if the visitor later arrives through another broker's attribution link, the protection transfers to that broker – the most recent link always wins, even within the 24 hours. If the same person returns another way – a different device or browser, a private window, or after clearing their browsing data – the visit looks to us like any other visitor's, and the protection does not apply. After 24 hours it ends on its own.

To get the most out of it: always link from your website to domizello using the copy-link button on your listing pages in the broker portal, and switch on Visitor protection for your own website's page of the listing on the listing's Elsewhere tab (or add it there with Add a page), so your visitors are guided back to you.