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Client protection is an annual package for your brokerage with a number of client emails. One client email in one channel counts once; the same email in three channels counts three times. Channels are sales, long-term rentals and short-term rentals. Each different email address counts separately in each channel. When a client you registered inquires about any property on domizello, the inquiry goes to your brokerage as the buyer-side broker, whatever the listing. Matching uses the email address only, so an inquiry from a different email address is not matched. The package runs for a year and continues when you pay again; if it lapses, every protection ends, and after you renew you choose the clients to reactivate. You can end a protection at any time. Its client email is free again immediately, so you can register another client within your package. The client can ask for a different broker at any time, which permanently ends that protection, and if your broker agreement with domizello ends, every protection ends with it. The standard referral still applies when a protected client closes: 20% of the buyer-side commission on a sale and 10% of the renter-side commission on a rental. Domizello never contacts a client when you register them and never shares a registered client with another broker, competitor or platform. When a protected client signs up and inquires, we route them to you automatically. They can ask for a different agent at any time, which ends that protection. You confirm that the relationship is genuine and that you may share the email address. We store only a keyed fingerprint of the email address, not the email address itself, so even a database breach could not reveal your client list; the flip side is that the portal cannot show you the email address back, so you keep your own label per protection and can check any email address against your list. The packages, their number of client emails and their prices are shown on the Client protection page.

An email address that already has an account or earlier activity on domizello cannot be protected. The protection covers what your client does from the moment you register them.

While your package is active, you can upgrade to a larger available package by paying the current price difference plus IVA, without prorating or changing the end date.

Client protection applies to properties in the departments declared in your company profile. Outside those departments, inquiries follow ordinary routing and do not create client-protection attribution to your brokerage. Updating your coverage applies immediately to all active protections; an out-of-area inquiry does not end the protection.